Frequently Asked Questions
Orders & Shipping
How long does processing take?
Orders are processed within 1–3 business days.
How long does delivery take?
Delivery typically takes 6–13 business days after processing.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $75.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order using our order tracking page.
Returns & Refunds
What is your return policy?
Please refer to our Refund Policy for full details on returns, exchanges, and refund timelines.
My item arrived damaged — what do I do?
We're so sorry! Please contact us immediately at our Contact page with a photo of the damage and we'll make it right.
Products
Are your wigs ready to wear?
Yes! Our lace front wigs are pre-styled and ready to wear. Some may require minor customization for the perfect fit.
Do you have a size guide?
Yes! Please visit our Size Guide page for detailed sizing information on wigs, apparel, and accessories.
Do you restock sold-out items?
We do restock popular items. Follow us on social media or sign up for our email list to be notified first!
Payments & Discounts
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available at checkout.
How do I use a discount code?
Enter your discount code at checkout in the "Discount code" field. Use code TRENDI10 for 10% off your order!
Still have questions?
We're here to help! Reach out to us via our Contact page or use the live chat on our site.